@import"https://fonts.googleapis.com/css2?family=DM+Sans:wght@300;400;500;600;700&family=DM+Mono:wght@400;500&display=swap";:root{--navy: #1F3B6E;--navy-light: #2a4f8f;--navy-dark: #152a52;--orange: #E8451A;--orange-light: #f5612f;--bg: #F4F6FB;--surface: #ffffff;--surface2: #f0f3fa;--border: #dde3f0;--text: #1a2340;--text-muted: #6b7a99;--green: #1a9e6b;--green-bg: #eafaf4;--tag-bg: #e8edf8;--shadow: 0 2px 12px rgba(31,59,110,.08);--shadow-lg: 0 8px 32px rgba(31,59,110,.13);--radius: 12px;--radius-sm: 8px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:DM Sans,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;font-size:15px}.app-layout{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--navy);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:100}.sidebar-logo{padding:24px 24px 20px;border-bottom:1px solid rgba(255,255,255,.1)}.sidebar-logo .brand{font-size:17px;font-weight:600;color:#fff;letter-spacing:-.3px}.sidebar-logo .sub{font-size:11px;color:#ffffff80;margin-top:2px;letter-spacing:.5px;text-transform:uppercase}.nav{flex:1;padding:16px 12px}.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius-sm);cursor:pointer;color:#ffffffa6;font-size:14px;font-weight:500;transition:all .15s;margin-bottom:2px;text-decoration:none}.nav-item:hover{background:#ffffff14;color:#fff}.nav-item.active{background:var(--orange);color:#fff}.nav-item svg{width:17px;height:17px;flex-shrink:0}.sidebar-user{padding:12px 16px;border-top:1px solid rgba(255,255,255,.1);display:flex;align-items:center;gap:10px}.sidebar-user-avatar{width:32px;height:32px;border-radius:50%;background:#ffffff26;color:#fff;font-size:13px;font-weight:600;display:flex;align-items:center;justify-content:center}.sidebar-user-info{flex:1}.sidebar-user-name{font-size:13px;font-weight:500;color:#fff}.sidebar-user-role{font-size:11px;color:#ffffff80;text-transform:capitalize}.sidebar-logout{background:none;border:none;cursor:pointer;color:#fff6;padding:4px;border-radius:4px;transition:color .15s}.sidebar-logout:hover{color:#fff}.sidebar-footer{padding:8px 16px;font-size:11px;color:#ffffff40;text-align:center}.main-content{margin-left:240px;flex:1;display:flex;flex-direction:column;min-height:100vh}.topbar{background:var(--surface);border-bottom:1px solid var(--border);padding:0 32px;height:64px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50}.topbar-title{font-size:18px;font-weight:600;color:var(--navy)}.topbar-date{font-size:13px;color:var(--text-muted);font-family:DM Mono,monospace;background:var(--surface2);padding:6px 12px;border-radius:20px;border:1px solid var(--border)}.content{padding:32px;flex:1}.form-card{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden;max-width:760px}.form-header{background:linear-gradient(135deg,var(--navy) 0%,var(--navy-light) 100%);padding:24px 32px;display:flex;align-items:center;gap:16px}.form-header-icon{width:44px;height:44px;background:#ffffff26;border-radius:10px;display:flex;align-items:center;justify-content:center}.form-header h2{color:#fff;font-size:18px;font-weight:600}.form-header p{color:#ffffffa6;font-size:13px;margin-top:2px}.form-body{padding:32px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-bottom:20px}.form-row.single{grid-template-columns:1fr}.form-row.triple{grid-template-columns:1fr 1fr 1fr}.field label{display:block;font-size:12px;font-weight:600;color:var(--navy);letter-spacing:.5px;text-transform:uppercase;margin-bottom:7px}.field label .req{color:var(--orange);margin-left:2px}.field select,.field input,.field textarea{width:100%;padding:11px 14px;border:1.5px solid var(--border);border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:14px;color:var(--text);background:var(--surface);transition:border-color .15s,box-shadow .15s;appearance:none;-webkit-appearance:none}.field select{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%236b7a99' stroke-width='1.5' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:36px;cursor:pointer}.field select:focus,.field input:focus,.field textarea:focus{outline:none;border-color:var(--navy);box-shadow:0 0 0 3px #1f3b6e1a}.field textarea{resize:vertical;min-height:88px;line-height:1.5}.field input.error,.field select.error{border-color:var(--orange)}.field-error{font-size:12px;color:var(--orange);margin-top:4px}.field input[readOnly]{background:var(--surface2);color:var(--text-muted);cursor:default}.time-wrap{position:relative}.time-wrap input{padding-right:52px}.time-unit{position:absolute;right:14px;top:50%;transform:translateY(-50%);font-size:12px;font-weight:600;color:var(--text-muted)}.ticket-wrap{position:relative}.ticket-wrap input{padding-left:32px}.ticket-prefix{position:absolute;left:14px;top:50%;transform:translateY(-50%);font-family:DM Mono,monospace;font-size:12px;color:var(--text-muted)}.qntrl-wrap{position:relative}.qntrl-wrap input{padding-left:64px;font-family:DM 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.dot{width:6px;height:6px;border-radius:50%;background:var(--navy);flex-shrink:0}.tasks-section-label .dot.weekly{background:#7c3aed}.tasks-section-label .dot.monthly{background:var(--orange)}.task-item{display:flex;align-items:flex-start;gap:10px;padding:7px 0}.task-check{width:18px;height:18px;border:2px solid var(--border);border-radius:4px;flex-shrink:0;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s;margin-top:1px}.task-check:hover{border-color:var(--navy)}.task-check.checked{background:var(--navy);border-color:var(--navy)}.task-label{font-size:13px;color:var(--text);line-height:1.4;flex:1}.task-label.done{text-decoration:line-through;color:var(--text-muted)}.task-sla{font-size:11px;font-family:DM Mono,monospace;color:var(--orange);background:#fff0eb;padding:2px 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